SMS Consent and Opt-In Proof

This page describes how customers and authorized users consent to receive SMS messages from Optimus.

SMS Program

Optimus Technology Inc. sends customer care and service-related SMS messages for Optimus customers and authorized users. Messages may include account onboarding, account notifications, customer support responses, shipment and operational updates, product or service updates, and requested responses from the Optimus assistant, Jared.

Opt-In Workflow

A customer or authorized user enters their mobile phone number during Optimus signup, onboarding, account setup, or an Optimus order form.
The SMS consent checkbox is unchecked by default and must be selected by the user before recurring SMS messages are enabled.
The consent language appears next to the phone number field and includes the Optimus program name, message types, frequency, message and data rates disclosure, HELP instructions, STOP instructions, and links to the Privacy Policy and SMS Terms.
Optimus records the consent source, timestamp, mobile number, account or user ID, and disclosure version.

Consent Language

I agree to receive SMS messages from Optimus Technology Inc., including account onboarding, account notifications, customer support responses, shipment and operational updates, product/service updates, and requested Jared assistant responses. Message frequency varies. Message and data rates may apply. Reply HELP for help and STOP to opt out. Consent is not a condition of purchase. View our Privacy Policy at https://www.getoptimus.ai/privacy and SMS Terms at https://www.getoptimus.ai/sms-terms.

Reviewable Opt-In Display

Mobile phone number

The SMS checkbox is unchecked by default and must be selected by the user before recurring SMS messages are enabled.

Inbound SMS Opt-In

Existing customers and authorized users may also opt in by texting START to the Optimus SMS number. Optimus sends this confirmation message:

Optimus Jared: You are subscribed to Optimus SMS support and account updates. Msg frequency varies. Message and data rates may apply. Reply HELP for help, STOP to cancel.

Sample Messages

Optimus Jared: You asked for status on load [load number]. It is currently [status] with an ETA of [date/time]. Reply HELP for help or STOP to opt out.

Optimus Jared: You asked me to send contact details for [company name]. [contact name] can be reached at [phone number] or [email address]. Reply STOP to opt out.

Optimus Jared: Your Optimus onboarding task [task name] is ready. Complete it here: https://app.getoptimus.ai/onboarding. Reply HELP for help or STOP to opt out.